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vCustomer to buy MCI's call centres

Source: PTI
April 22, 2005 15:20 IST
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Business process outsourcing company vCustomer Corporation will acquire all the eight call centres of global telecom giant MCI, sources said on Friday.

The acquisition will bring to vCustomer the directory assistance service, operator service and relay service assets of the telecom company and provide it a presence in the US and Philippines.

MCI has seven call centres in US and one in Philippines. vCustomer has also signed a multi-year agreement with the telecom company to provide network management, directory and operator services, a statement said in New Delhi.

Post-acquisition, the number of employees at vCustomer will go up to 6,000 and give the company delivery centres in US and Philippines.

The call centres of MCI in the US have Spanish language capability too and this coupled with US presence will open a whole new market for vCustomer.

"There are many companies who want to outsource work but do no want to move it to off-shore locations. The call centres in US will give vCustomer access to these companies too," a source said.

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